Terms of Service

TERMS OF SERVICE - 2pointoh Auto LLC

1. Estimates and authorization.

Prices on a quote are estimates based on the information available. No work is performed and no parts are ordered until you approve the quote in writing (online approval, e-signature, or signature on site). If additional work is needed, I will contact you with the cost and will not proceed without your separate approval. You will not be charged more than the approved amount without that approval.

2. Parts deposits.

For jobs that require ordering parts, a deposit equal to my cost of the parts may be required before parts are ordered. The deposit is applied to your final invoice. Once parts are ordered, the deposit is non-refundable for special-order, electrical, or non-returnable parts; for returnable parts, any refund is reduced by supplier restocking fees and return shipping.

3. Payment.

Payment is due when the work is completed unless other terms are agreed in writing. Card and bank payments are processed by Stripe through our invoicing system. By paying, you confirm the work listed on the invoice was authorized by you.

4. Cancellations and no-shows.

Please cancel or reschedule at least 24 hours before your appointment.

5. Work location and vehicle access.

Mobile service is performed at the address you provide. You confirm you have the right to have work performed at that location and that the vehicle can be safely worked on there. Work may be postponed for unsafe conditions or weather.

6. Pre-existing conditions.

I am not responsible for pre-existing damage, wear, or failures of parts not worked on, or for problems discovered during repair that were not caused by my work. Older vehicles may have rusted, seized, or brittle components that can break during normal repair; replacement of such parts requires your approval and is billed as additional work.

7. Customer-supplied parts.

Parts you supply are installed at your request without warranty on the part or the labor to replace it.

8. Warranty.

Parts I supply and my labor are warranted against defects for 3 months or 3,000 miles, whichever comes first, from the completion date. The warranty covers repair or replacement of the failed part and the labor to install it; it does not cover damage from misuse, accidents, neglect, other repairs, or normal wear. Warranty claims must be made to me first, I must have the chance to inspect and repair before another shop does the work.

9. Disputes and chargebacks.

If you have a problem with the work or a charge, contact me first at +1 (509) 352-3999 and I will work with you to make it right. Records of your approvals, signatures, messages, photos and payments are kept and may be provided to your card issuer or bank if a payment is disputed.

10. Photos and records.

I may photograph your vehicle and parts to document condition and work performed. These photos are shared with you and are not used publicly without your permission.

11. Communications.

Service messages about your quote, appointment, and payment are sent only by the methods you choose. You can change your choices at any time.

12. Limitation of liability.

To the extent allowed by law, liability for any claim related to the service is limited to the amount paid for that service.

2pointoh Auto LLC